Privacy Policy
1. Introduction
At EduGateway, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
Academic and Professional Data
As an education focused platform, we collect detailed academic history, transcripts, test scores (IELTS, TOEFL, GRE, GMAT, etc.), current educational status, and documents related to your university and scholarship applications.
Usage and Technical Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
AI Interaction Logs
We store logs of your interactions with our AI models (School matching, Draft generation, etc.) to improve the accuracy of our recommendations and the performance of our models.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Execute AI-powered school and scholarship matching algorithms.
- Generate admission probability scores and customized draft documents.
- Process payments and subscription renewals.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Request feedback and contact you about your use of the Site.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- AI Partners: We utilize third-party AI service providers (such as Google Gemini, OpenAI, or Anthropic) to process data for matches and drafts. Data sent to these providers is anonymized where possible and governed by strict data processing addendums.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
7. Your Rights (GDPR/NDPR Compliance)
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can request that we correct any information you believe is inaccurate.
- Right to Erasure: You can request that we erase your personal data under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
EduGateway Data Privacy Office
Email: help@edugateway.com